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TeamSupport.com Announces Fall 2010 Release with New Features and Functions
TeamSupport.com - the trend setting provider of SaaS-based customer service and help desk tools - today announced the immediate availability of its Fall 2010 software release, incorporating many new customer-focused capabilities and enhancements.
DALLAS, TX, December 02, 2010 /Texas PR News/ -- TeamSupport.com (http://www.TeamSupport.com) - the trend setting provider of SaaS-based customer service and help desk tools - today announced the immediate availability of its Fall 2010 software release, incorporating many new customer-focused capabilities and enhancements, among them:
- Family tickets permit users to associate support tickets with one another, either as "related" by similarities or common factors, or in more complex "parent/child" relationships where changes to the primary ticket are replicated to all subordinate records.
- Tagging gives TeamSupport users the ability to organize tickets with user-defined tags, providing an easy, ad-hoc method to organize and quickly access relevant ticket data.
- Ticket queue lets individual TeamSupport users prioritize, organize and structure their workloads; supervisors a tool to manage the achievement of team objectives.
- Inventory is a straightforward module that helps businesses track and manage their physical assets, e.g., equipment consigned to and installed within a client's facility.
- E-Mail templates provides users with tools to fully customize TeamSupport generated outbound emails with their own unique branding artwork and boilerplate text.
- Email routing creates multiple email drop-boxes to automatically route inbound messages, based on how each is addressed, to the appropriate department for action.
"We listen to our customers, so these new features and usability enhancements are the direct result of their 'hands-on' feedback," said Robert C. Johnson, president of TeamSupport parent Muroc Systems. "Our development staff is committed to providing our end-users with practical, operator-friendly tools to facilitate growth and success in their business. TeamSupport was created to meet the need for better communication between manufacturers, their customers, and key client-facing teams within their organizations, as well as to enhance overall communications. And that ultimately translates into happier customers and a better product," he concluded.
Used by customer support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.
About TeamSupport
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc Systems, Inc. (www.MurocSystems.com), a holding company focused on developing productivity enhancing software products delivered via the Software-as-a-Service (SaaS) model.
TeamSupport.com contact: Eric Harrington / Press@teamsupport.com; 800-596-2820 ext.806
Website: http://www.teamsupport.com
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Press Release Contact Information:
Eric Harrington
TeamSupport.com
COO, VP of Sales
100 Highland Park Village
Dallas, TX
USA 75205
Voice: 800-596-2820
Website: Visit Our Website |
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